Aegis, part of the $35-billion Essar Group, is said to have bagged a Rs. 450-crore deal to provide back-office services for the state-run Bharat Sanchar Nigam Ltd’s (BSNL) broadband and landline operations.As part of the five-year deal, Aegis will provide customer relationship management, billing and other services to the telecom operator’s subscribers across the country. Aegis will cater to both incoming and outbound calls and be responsible for resolution of the faults booked, officials told BusinessLine .
“The contract was signed in the middle of last year, while the actual work began in December. The BPO company will operate two new contact centres which will support BSNL operations on a pan-India basis,” one of the officials said. A spokesperson for Aegis did not respond to a BusinessLine query.