GE, which has opened its largest digital hub in Bengaluru, said it would work with Indian information technology service providers who would be a partner in delivering outcomes rather than just being an outsourcing shop.
At the same time, the global manufacturing behemoth that is transforming itself as a digital industrial company and has built its own Predix-based software and solutions, is engaging Indian firms such as Tata Consultancy Services, Wipro and Tech Mahindra as system integrators to deliver solutions for its customers. “Traditional IT services players or partners who came in just to outsource work are not interesting to CIOs anymore. What I want is to have a partner come in and say ‘Hey Jim, I understand you have got a problem let’s talk about it’,” said James R Fowler, vice-president and chief information officer at GE, in an interview. In Bengaluru, the firm has 1,500 professionals who will work on solutions for customers, which GE wants to expand by another 1,000 in the coming months.